This Privacy Policy applies to all personal data collected and processed by WagiBet ("WagiBet," "we," "us") through the wagibet.click website and related services. By using the WagiBet platform, you acknowledge that you have read this policy and consent to the collection and use of your personal data as described herein. This policy is effective as of the date shown above and supersedes all prior versions.
Scope of This Privacy Policy
This policy covers all personal data that WagiBet processes in connection with the operation of its online casino and sports betting platform. It applies to all registered WagiBet players in the Philippines, as well as visitors to the website who have not yet registered. It covers data collected through the website directly, through our payment processor integrations (GCash, Maya, BDO, BPI, and others), through our live chat and email support channels, and through the operation of our games and betting markets.
This policy does not extend to third-party websites or services that may be linked from the WagiBet platform. WagiBet is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any third-party service you use in connection with your WagiBet account.
Philippine Law: WagiBet processes all player data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. You have specific rights under this law — they are detailed in Section 9 of this policy.
Personal Data We Collect
WagiBet collects only the personal data that is genuinely necessary to operate the platform safely, deliver our services to you, comply with our legal and regulatory obligations, and protect both you and WagiBet from fraud. We do not collect data we don't need, and we don't hold onto it longer than necessary. Here is a full breakdown of what we collect and why:
| Data Category | Specific Data Points | When Collected | Purpose |
|---|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile number, username, password (hashed) | Account sign-up | Account creation, age verification, login authentication |
| Identity Verification (KYC) | Government-issued ID (front and back), selfie for facial verification, proof of address | KYC request or withdrawal trigger | Regulatory compliance, fraud prevention, AML obligations |
| Financial Data | GCash/Maya number, bank account details, transaction history, deposit and withdrawal amounts | Deposit or withdrawal request | Payment processing, fraud detection, AML monitoring |
| Gaming Activity | Games played, bet amounts, win/loss records, session duration, game history | During gameplay | Game provision, responsible gaming monitoring, dispute resolution |
| Device and Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Site visit and login | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact WagiBet support | Customer service delivery, quality monitoring, dispute records |
| Marketing Preferences | Email and SMS opt-in or opt-out status, promotion interaction history | Registration and preference updates | Sending relevant offers (only with consent); respecting opt-out |
WagiBet does not collect sensitive personal information — such as your religion, ethnicity, or political affiliation — unless it is directly required by a regulatory process, in which case we will always explain why and obtain your explicit consent.
How WagiBet Uses Your Personal Data
WagiBet uses the personal data it collects only for specific, legitimate purposes directly connected to providing you with the best possible online gaming experience. Here are the primary ways your data is used on the WagiBet platform:
- Account Management: To create, maintain, and secure your WagiBet player account, process your login, and manage account settings and preferences.
- Identity Verification: To confirm that you are who you say you are, that you meet the minimum age requirement of 21, and that you are a genuine person and not acting fraudulently.
- Payment Processing: To process deposits and withdrawals through your chosen payment method — GCash, Maya, BDO, BPI, and others — and to reconcile transaction records accurately.
- Game Delivery and Bet Settlement: To run the games you play, settle your bets correctly, maintain your game history, and process your winnings.
- Responsible Gaming: To monitor for patterns that may indicate problem gambling behaviour, enforce self-exclusions and deposit limits you have set, and proactively offer support when needed.
- Fraud and Security: To detect and prevent unauthorised access, multiple account abuse, bonus fraud, money laundering, and other fraudulent activities on the WagiBet platform.
- Regulatory Compliance: To fulfil WagiBet's obligations under Philippine gaming regulations, the Data Privacy Act, and Anti-Money Laundering Act requirements, including transaction reporting where legally required.
- Customer Support: To respond to your queries, resolve complaints, process disputes, and maintain records of support interactions for quality assurance.
- Marketing (with Consent): To send you promotional offers, bonus notifications, and platform updates via email or SMS, but only if you have opted in. You can withdraw consent at any time through account settings.
- Platform Improvement: To analyse aggregated usage patterns, identify technical issues, and improve the design and functionality of the WagiBet platform. This is done using anonymised and aggregated data where possible.
Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (RA 10173), WagiBet must have a lawful basis for every category of personal data processing it conducts. The following table maps our main processing activities to their legal basis:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and management | Contractual necessity — needed to deliver the service you signed up for |
| KYC / identity verification | Legal obligation — required by gaming regulations and AMLA |
| Payment processing | Contractual necessity — needed to process deposits and withdrawals |
| Fraud prevention and security | Legitimate interest — protecting players and WagiBet from financial crime |
| Responsible gaming monitoring | Legal obligation and legitimate interest — player protection requirements |
| Regulatory reporting (AML) | Legal obligation — Philippine AMLA and gaming license requirements |
| Marketing communications | Consent — you must opt in; you can withdraw consent at any time |
| Analytics and platform improvement | Legitimate interest — improving the platform for all players |
Who We Share Your Data With
WagiBet does not sell your personal data to any third party. Period. Sharing your data with us does not mean it gets passed around to marketers, data brokers, or any organisation that has no genuine role in delivering your WagiBet experience. The following are the only categories of third party that receive any portion of your personal data, and only the minimum data necessary for their specific role:
- Payment Processors: GCash, Maya, BDO, BPI, UnionBank, and other payment providers receive the financial data necessary to process your deposit or withdrawal. They operate under their own privacy policies and data security standards.
- Game Providers: Evolution Gaming, JILI, Pragmatic Play Live, SA Gaming, and other licensed game studios receive only the session and bet data necessary to deliver the specific game you are playing. They are contractually bound to handle this data securely and only for service delivery.
- KYC and Identity Verification Services: WagiBet uses certified identity verification providers to validate government IDs and perform liveness checks. These providers operate under strict data security and confidentiality agreements.
- Regulatory Authorities: Philippine gaming regulators and the AMLC (Anti-Money Laundering Council) may receive transaction data and player information where WagiBet is legally required to report. WagiBet does not have discretion to withhold legally required reports.
- Law Enforcement: WagiBet will disclose personal data to law enforcement agencies only where it is legally required to do so by a valid court order, subpoena, or equivalent legal process.
- Cloud and Hosting Infrastructure: WagiBet uses secure, enterprise-grade cloud infrastructure to host its platform. Infrastructure providers process server data only under strict data processing agreements and are not permitted to use WagiBet player data for any purpose of their own.
No selling, ever: WagiBet has never sold player data and will never do so. If you receive unsolicited marketing from a third party claiming to have sourced your contact details from WagiBet, that is not authorised — please report it to support@wagibet.click immediately.
How Long We Keep Your Data
WagiBet keeps your personal data only for as long as is genuinely necessary for the purpose it was collected, or as required by Philippine law and our gaming license conditions. Once the retention period expires, data is securely deleted or anonymised.
Cookies and Tracking Technologies
WagiBet uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit the wagibet.click website. Here is a plain-English explanation of the types of cookies WagiBet uses:
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in or playing games. Disabling analytics and functional cookies will not affect your ability to use WagiBet but may reduce convenience features.
How WagiBet Protects Your Data
Data security is not an afterthought at WagiBet — it is built into the architecture of the platform. Filipino players trust WagiBet with their personal details, their GCash and banking information, and their gaming activity. We take that trust seriously. Here are the security measures WagiBet has in place:
256-bit SSL Encryption
All data transmitted between your device and WagiBet's servers is encrypted using 256-bit SSL (TLS 1.3). This is the same encryption standard used by major Philippine banks and payment apps like GCash.
Hashed Passwords
Your WagiBet password is never stored in plain text. It is immediately converted into a one-way cryptographic hash using industry-standard bcrypt hashing. Even WagiBet staff cannot see your actual password.
Two-Factor Authentication
WagiBet uses OTP verification via your registered mobile number as a second authentication factor. This protects your account even if someone obtains your password.
Role-Based Access Control
WagiBet staff access to player data is strictly limited based on job role. A customer support agent can see what they need to resolve your query — nothing more. Payment data is accessible only to a smaller, dedicated finance team.
24/7 Security Monitoring
WagiBet's infrastructure is monitored around the clock for unusual activity, intrusion attempts, and data anomalies. Automated alerts trigger immediate response procedures when suspicious patterns are detected.
Secure Data Storage
Player data is stored on enterprise-grade, encrypted servers with regular security audits and penetration testing. Backups are encrypted and tested regularly to ensure data integrity and recovery capability.
Data Breach Response: In the unlikely event of a data breach affecting WagiBet players, we will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware, in accordance with RA 10173 requirements. We will provide clear guidance on what happened and what steps to take.
Your Data Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have specific rights over your personal data that WagiBet is legally obligated to respect. Here is what you are entitled to, and how to exercise each right:
Right to Access
You can request a complete copy of all personal data WagiBet holds about you, including what categories of data we have, how it's being used, and who it has been shared with.
Right to Rectification
If any personal data WagiBet holds about you is inaccurate or out of date, you have the right to have it corrected. Basic information can be updated directly in account settings.
Right to Erasure
You can request deletion of your personal data where there is no longer a lawful basis for WagiBet to retain it. Note that some data must be kept for regulatory compliance and cannot be deleted on request.
Right to Object
You have the right to object to certain types of data processing — particularly direct marketing. Objecting to marketing processing will take effect within 48 hours.
Right to Data Portability
You can request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider if you choose.
Right to Complain
If you believe WagiBet has handled your personal data in violation of RA 10173, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of your data rights, contact WagiBet's Data Protection Officer at support@wagibet.click with the subject line "Data Rights Request." Include your registered name and the specific right you wish to exercise. WagiBet will respond within 15 business days.
Minors and Age Restrictions
WagiBet's platform is intended strictly for adults aged 21 and older. WagiBet does not knowingly collect personal data from anyone under the age of 21. Registration requires confirmation of your date of birth, and age verification checks are performed as part of our KYC process.
If WagiBet discovers that a minor has registered an account or provided personal data, that account will be immediately suspended, all gameplay and transactions will be voided, and any funds deposited will be returned through the original payment method. If you are a parent or guardian and you believe your child has registered a WagiBet account, please contact us immediately at support@wagibet.click so we can take prompt action.
Changes to This Privacy Policy
WagiBet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, updates to Philippine law, changes to the platform, or guidance from the National Privacy Commission. When we make material changes — changes that meaningfully affect how we collect or use your data — we will notify you by email to your registered address and display a prominent notice on the WagiBet platform at least 7 days before the changes take effect.
Minor changes (such as clarifications of existing practices, or corrections to typographical errors) may be made without prior notice. The "Last updated" date at the top of this policy will always reflect the most recent revision. We encourage you to review this page periodically. Continued use of WagiBet after a policy update constitutes your acceptance of the revised Privacy Policy.
Contact WagiBet About Privacy
If you have any questions about this Privacy Policy, how WagiBet handles your personal data, or if you want to exercise any of your data rights, you can reach our Data Protection Officer through the following channels. WagiBet is committed to responding to all privacy-related queries within 15 business days.